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Unable to setup Versa Lite

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‎08-19-2020 05:22 - last edited on ‎08-19-2020 21:16 by Fitbit Moderator

‎08-19-2020 05:22 - last edited on ‎08-19-2020 21:16 by Fitbit Moderator

 I did a factory reset on my tracker since then have tried to update it and it is taking over 15 hours and then goes back on with the message 'To start first download the fitbit app' which is already downloaded! it is very frustrating as ive been trying all week to get up and running...what am i doing wrong?

 

Moderator Edit: Clarified subject

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‎08-19-2020 20:55

‎08-19-2020 20:55

Hi @wmidge55, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here. If you're having difficulties with the setup process of your Versa Lite after a factory reset process, I recommend you to check all the information that's specified on: How do I set up my Fitbit device? to check if all the requirements are correctly configured to setup your device.

 

Then, you can move forward and try the troubleshooting steps that are specified on: Why can't I set up my Fitbit device? and let me know how it goes. 

 

Let me know if further assistance is needed and if you have any additional questions.

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