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Time not updating despite syncing Versa

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‎08-19-2020 08:04 - last edited on ‎08-19-2020 21:31 by Fitbit Moderator

‎08-19-2020 08:04 - last edited on ‎08-19-2020 21:31 by Fitbit Moderator

My clock time on my Versa won't change with time zones.  My phone is synching with my watch but the time won't change.

 

Any help?  I have had my watch a year and have never had this problem.

 

Moderator Edit: Clarified subject

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‎08-19-2020 21:28

‎08-19-2020 21:28

Hi @FloridaRon, welcome to the Community Forums!

 

Thanks for your post. Let me share with you that our Fitbit devices use your mobile device information to display the time with the syncing process, therefore, by simply syncing your Versa it should display the time that’s configured on your phone. Since this is not the case, this may also also be fixed by updating the time zone in your Personal Settings. For step-by-step instructions, please check our help article: How do I change the time on my Fitbit device? and let me know how it goes.

 

Let me know if further assistance is needed, I’ll be here.

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