Versa Lite - Clock Face Not Updating

[SunsetRunner]

I just received a Versa Lite replacement a couple of weeks ago. I've been trying to update the clock face for about five days now without any luck.  It just gets stuck in "switching" mode.  Today I decided to restart my device, remove and re-add bluetooth, turn off and restart phone, remove the APP and add it again and still no luck.  Worst of all, I now have no clock face on my device.  There is a message that says "clock error" - go to Fitbit mobile APP and try another clock.  No luck. It just keeps cycling in "switching" mode.  I'm on a Pixel 2 Android Phone. This was not an issue before; only the last five days and I note this is a replacement as the other one died following a factor reset (on the phone 40 mins with customer service).

Anyone know what's going on or any recommendations what I should do next?  I did search the forum for others with this specific issue and I found a post from March 2019 that showed the best answer as "woke up next day and it was working."  Like I said, this is five days now...

Thanks,

Laura

[SunsetRunner]

Contact Customer Support.

[LizzyFitbit]

Hi @SunsetRunner. Welcome to the Community. @SunsetRunner, it's great to see you here and thanks for your big help! I'm sorry for the delayed response.

@SunsetRunner, thanks for letting me know about your Versa as well for the research that you did in the forums. You did a great job with the troubleshooting steps! I understand how you're feeling as this replacement should be working well. I've gone ahead and got in touch with our Support team who informed me that they were assisting you with this matter. That said, please confirm if the issue persists so I can continue helping you.

Keep me posted.

[Pamsue9566]

I have  had my Versa Lite for about a week now and am having the same issue. No matter which clock face I try to use, it stays in "switching" mode and then a box pops up saying install failed and to try again. I've tried about everything to remedy this. Restart the watch, force close the app, restart my phone (Galaxy s10 plus) turn bluetooth off and on, turn wifi off and on. It's getting very frustrating.  I have Googled this issue which is how I got here, but it doesn't seem there are any new answers here either. Have you had any more luck?

[LizzyFitbit]

Hi @Pamsue9566. Welcome to the Community Forums! I'm sorry for the delay.

Thanks for taking the time to troubleshoot your Versa Lite, as well for the information provided. I understand how you're feeling as your watch should be able to finish the installation of the clock face. Since that's not the case, I've gone ahead and requested a case on your behalf so our Support team can provide you with further assistance. You'll receive an email from them shortly.

If you need anything else, let me know.

[Jessica398]

I have had my Versa Lite for exactly 1 week. Suddenly since the most recent update my watch did it will now get stuck with switching watch faces. I am using a Google Pixel 4. I have tried restarting, disconnecting then reconnecting the watch. Clearing cache and data and uninstalling then reinstalling. What the heck is going on?

[AuntDonna63]

Hello, I’ve been having the same problem with my Versa Lite for months. I cannot receive notifications, and like others, the clock face has been switching for months. I have an iPhone 11 Pro Max. Every day I get a message that the app could not be updated and to try again later. A friend has been offering to help me fix my settings for a few weeks, and I kept saying that I would try to do it myself. I tried myself two days ago and gave up. Tonight we both worked on it for quite some time without any luck. Any assistance would truly be appreciated.