08-18-2020
14:44
- last edited on
08-19-2020
18:13
by
RicardoFitbit
08-18-2020
14:44
- last edited on
08-19-2020
18:13
by
RicardoFitbit
This is my 3rd/4th replacement versa I’ve had it 299 days and all of a sudden it is losing time and now won’t sync and is no longer discoverable for blue tooth.
I have changed my time zone from automatic to manual, I’ve reset the device, I’ve done factory resets (multiple) I’ve tried deleting the app and reinstalling. And nothing has fixed the issue!!
Moderator Edit: Clarified subject
08-19-2020 18:13
08-19-2020 18:13
Hi @Tashprew, it's nice to see you again participating here in the Community Forums!
First, I appreciate your effort and patience for troubleshooting this situation prior to posting, I totally understand how frustrating this matter can be for you. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your mobile device that's preventing the syncing procedure to be completed.
Then, you can move forward and try the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes.
Let me know if further assistance is needed and if you have any additional questions.
08-19-2020 20:52
08-19-2020 20:52
08-19-2020 23:19
08-19-2020 23:19
Thanks @RicardoFitbit @I have tried all these steps multiple times now. My versa rarely syncs and when it does its after I’ve restarted it or turned it off and off again and within a few minutes of syncing the time is slow again.