Versa won't manually sync with Samsung Galaxy Note 5

[Kim-Bear]

To start off...I've only been having this issue in the last few months. In the beginning (first 2 months) everything worked just fine. Now when I try to check my sleep in the mornings I get a "tracker not found" error and "reset Bluetooth" error. I have spoken with customer service and they went through all the fixes...shut off tracker, shut off phone, unpair tracker, delete app, reinstall app, delete tracker, and reinstall tracker. This seems like a terminal loop of fixes for a device that costs entirely too much money to have all these issues. I finally emailed customer service last weekend and after several exchanges they've determined the problem to be my phone's compatibility. I am unwilling to accept that my phone is the problem. I have owned several Fitbit products, installed on this very same phone, and no issues. The last email I sent was a request to repair or replace my versa that is still under factory warranty. I am not confident that my request will be approved. I have lost all confidence in the fitbit name. My next fitness watch will definitely be a different brand! 

[JuanJoFitbit]

@Kim-Bear Welcome to our Fitbit Community! I'm sorry about the experience you've had with your Fitbit Versa. I totally understand how you feel about this.

As our Support team mentioned, the Samsung Galaxy Note 5 is not in the Supported devices list. You can go ahead and submit a compatibility request in our Feature Suggestions board. People can vote for your request. The more votes your request gets, the more chances it will have to be reviewed by our engineers.

I really appreciate your feedback and comments since this helps us to keep improving.

[Eugenevos]

Galaxy Note 5 is in the list of supported devices! I have Note 5 and but my Versa 2 is syncing for max 10-12 hrs, then stop syncing, any solutions (except reinstalling the app, etc. every day)?