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Versa won't on

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‎03-01-2021 20:48 - last edited on ‎03-02-2021 11:32 by Fitbit Moderator

‎03-01-2021 20:48 - last edited on ‎03-02-2021 11:32 by Fitbit Moderator

My Fibit Versa stopped syncing so I reset it to factory and now it doesn't turn on. I've tried everything I read in the forums, pressing 3 buttons, 2 buttons, putting on charger, etc. Has anyone else had this problem and resolved it?

 

Moderator Edit: Clarified subject

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‎03-02-2021 11:32 - last edited on ‎03-13-2025 09:02 by Fitbit Moderator

‎03-02-2021 11:32 - last edited on ‎03-13-2025 09:02 by Fitbit Moderator

Hello @Karlee808, it's nice to see you again participating here in the Community Forums.

Thanks for bringing this to our attention and for the details that were shared, your effort troubleshooting your device before posting over here is also appreciated. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes.  

Looking forward to your reply.

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‎03-02-2021 11:39

In response to RicardoFitbit

‎03-02-2021 11:39

Hi, I cannot restart my Fitbit. I've tried holding down 3 buttons, 2 buttons, leaving on charger. Nothing happens.

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‎03-02-2021 11:49 - last edited on ‎03-13-2025 09:02 by Fitbit Moderator

In response to Karlee808

‎03-02-2021 11:49 - last edited on ‎03-13-2025 09:02 by Fitbit Moderator

Your reply is appreciated @Karlee808.

I'm sorry to know that you're still experiencing difficulties with your Fitbit Versa. Can you please let me know if the heart rate sensors are still flashing? Does your device vibrate when you start charging it? 

I'll be waiting for your reply. 

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