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Versa won’t pair

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‎08-18-2018 13:58 - last edited on ‎08-19-2018 07:34 by Moderator Alum

‎08-18-2018 13:58 - last edited on ‎08-19-2018 07:34 by Moderator Alum

I removed my Versa in an attempt to remedy the step sync issue (which I later saw is on going), however now it will not reconnect to the app. It finds the device, then gets stuck on “connecting to tracker”. I have restarted both my phone and Versa, have turned my Bluetooth on and off and still it won’t get past this step.

 

 

Moderator edit: subject for clarity

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‎08-19-2018 07:35 - last edited on ‎10-21-2025 05:55 by Fitbit Moderator

‎08-19-2018 07:35 - last edited on ‎10-21-2025 05:55 by Fitbit Moderator

Hey @Orangecascade, welcome to the Community.

Thanks for troubleshooting this by yourself. I would like to know if you keep having issues pairing your Versa? If you do, I recommend taking a look at the help article How do I set up my Fitbit device? and follow the instructions provide there.

I hope this helps, let me know the outcome. Robot Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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