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Versa won’t power on

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‎05-29-2020 13:32 - last edited on ‎06-25-2020 05:12 by Fitbit Moderator

‎05-29-2020 13:32 - last edited on ‎06-25-2020 05:12 by Fitbit Moderator

I just received my first smart watch/fitness tracker, a Versa 2, and I can’t get it to turn on. I’m not even sure it’s charged. I left it on the charger for a couple of hours last night. Nothing lights up, when I tap the screen, push or hold the button on the side.

 

 

Moderator edit: updated subject for clarity

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‎06-25-2020 05:11

‎06-25-2020 05:11

Hi @HopeLively, welcome to our Fitbit Community! Regarding the unresponsive screen issue that your Fitbit Versa has experienced, I appreciate the time spent trying to get this issue resolved before contacting our forums.

 

I was able to get in touch with our Support team and was told that they assisted you via phone. Please don't hesitate to get back if more assistance.

 

I'll also be around if any question arises.

JuanJo | Community Moderator

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