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Fitbit Versa 2 not connecting unless charging

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‎05-29-2020 14:46

‎05-29-2020 14:46

I have just bought a Versa 2 and it connected at first but after the first day it won't connect unless it is charging. I have tried restarting the app, my phone, wifi and Bluetooth but nothing is working.

 

Can anyone help?

 

Thanks in advance 

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‎06-25-2020 05:07

‎06-25-2020 05:07

Hi @b_nicolson, welcome to our Fitbit Community! Regarding the syncing issue that your Versa 2 has experienced, I appreciate the time spent trying to get this issue resolved before contacting our forums.

 

I was able to get in touch with our Support team and was told that they assisted you via phone and email. Please don't hesitate to get back if more assistance is needed.

 

I'll also be around if any question arises.

JuanJo | Community Moderator

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