Versa won't power on.

[DaliaReneaud]

My Versa won't power on at all. i've tried cleaning the charging port and the actual watch, i've had this watch for three years... Does this have something to do with the battery life?

[Guy_]

You have done well to keep it going 3 years - its unlikely the battery dies suddenly.

Seems like this is a common issue recently. Possibly due to a recent update, as it was working before.

In which case its probably best to inform Fitbit Support directly. They may be able to help you.

But try this first

To see what's happening with the charge

Connect the charge cable to the watch and plug it into a PC USB port

The PC should announce a connected device with a sound, it means its connected and charging

[if there is no sound, either the volume on the PC is low, or off, or the watch is not properly connected to the charger]

if the PC then announces a disconnected device with another sound, it means the watch battery is either flat or the watch is dead

anyway wait 10 minutes [for battery to get to 5%] 

if the watch or battery is not dead it will announce device connected again

[the watch may also wake up]

if after an hour there is nothing on the watch face

try starting it by pressing a button for a few seconds and waiting for the logo to appear or restarting with the buttons

if nothing comes on the screen, either there is a screen or button fault or the watch is dead  - but wait

Check the button start procedure, to make sure you are actioning it properly, and that the button clicks

[LiliyaFitbit]

Welcome to the Fitbit Community, @DaliaReneaud. It's nice to see you around, @Guy_.

@Guy_ Thank you for your helpful tips. 

@DaliaReneaud Thanks for the details shared in your post and for already trying to resolve the issue. I understand your concern and recommend following the complete troubleshooting instructions at Why isn't my Fitbit device's battery charging?

Hope this helps!