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Versa won't receive WhatsApp notifications

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‎02-18-2020 19:26 - last edited on ‎02-20-2020 06:40 by Fitbit Moderator

‎02-18-2020 19:26 - last edited on ‎02-20-2020 06:40 by Fitbit Moderator

Hello community,

I was wondering if there's another way to get Whatsapp notifications working on my Versa 2. I have an iPhone XR and I believe I've tried every kind of method possible.

 

I understand how it works where you need to get the Whatsapp notification on your phone, then sync your Versa to the Fitbit app, then you'll see the app in the notifications - this does not work, though it has worked on every other app I have.

 

I've factory reset my watch, deleted the device & re-added on the Fitbit app, uninstalled and re-installed the Fitbit app, uninstalled and re-installed Whatsapp, changed notification settings on Whatsapp (made sure they're on as well as turning them off then on). Please let me know if you've run into this problem as well and what was your solution. Thank you!

 

 

Moderator edit: updated subject for clarity

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‎02-20-2020 06:38

‎02-20-2020 06:38

@daebear, I'm sorry for the late response. However, let me welcome you to our Fitbit Community. I'm happy to assist you with your Fitbit Versa 2 since it's not receiving WhatsApp notifications. By the way, thank you for troubleshooting this issue before contacting our forums.

 

I'd like you to try the troubleshooting steps that are listed in this help article. This article contains steps that you already tried but you can skip them and proceed with the rest. Finally, monitor your watch and see if it receives WhatsApp notifications properly.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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