help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa won't receive notifications

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-03-2019 22:08 - last edited on ‎09-04-2019 04:54 by Fitbit Moderator

‎09-03-2019 22:08 - last edited on ‎09-04-2019 04:54 by Fitbit Moderator

Hi

I have a Versa bought middle of July this year. For the last 3 weeks it doesn't receive notifications. Contacted support a number of times. They are telling me it is ongoing and I should wait for solution. I can't take it back to the store I bought it from and I can't use it because it doesn't work as it should be. What other options I have if any?

 

 

Moderator edit: updated subject for clarity

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎09-04-2019 04:53

‎09-04-2019 04:53

@SunsetRunner welcome to our Fitbit Community! Regarding the notifications issue that your Versa is experiencing, our team is actively working on a fix and we expect to have it released soon.

 

Once the solution is available, we'll make sure to post it in the Community. I appreciate your patience and understanding with this.

 

I'll be around if any question arises.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

Best Answer
0 Votes

‎09-10-2019 01:05

In response to JuanJoFitbit

‎09-10-2019 01:05

It's been so many weeks now and I bought the versa because of notifications. I need a watch which does that. And I don't understand how it is not possible? It is like I bought a completely different item what has been described because it doesn't work. And I don't understand how that is possible that it comes back for a couple of hrs every other week and there is still no solution. 

Best Answer
0 Votes