Versa won't receive notifications

[nicolepowers]

my fit bit versa all of a sudden stopped receiving texts and messages. still gets calls. I have went in and changed the notification settings, I have uninstalled the app and reinstalled it, I have done my phone system trouble shooting and I have reset my fitbit. I will get occasionally get a text on my fit bit but it is very rare. please help?!

Moderator edit: updated subject for clarity

[nicolepowers]

I would like to add that this all started when the fitbit update happened.. unsure if it is related

[Rich_Laue]

Fitbit App update or the Fitbit versa update. 

Or you using an iOS phone and recently updated to Verizon 13? See pink banner above. 

[Weez1217]

I have the same problem. I've wasted hours trying to figure this out. Worked great before last update on watch. I'm using android 

[Ilovemykidsgs]

I have the same problem. I just got off the phone with tech support. The gentleman told me “you need to update your app and watch with the next update”.  When I asked when it will be available, he said “we are working on it”....good grief. 

[Weez1217]

I have been trying for days to get it to work. I just shut down my Versa
and now it won't power back on. I got it as a gift last Christmas. I don't
remember if I registered it or not. What a waste of time.

[Rich_Laue]

@Weez1217 if your able to see your data in the app, you have registered the tracker. If you have an iOS device, there has been a banner explaining the issue. It probably won't be completely fixed until Fitbit figures out how to do what Apple doesn't want third party apps to do.