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Versa won't receive text notifications

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‎11-10-2019 18:31 - last edited on ‎11-11-2019 06:58 by Fitbit Moderator

‎11-10-2019 18:31 - last edited on ‎11-11-2019 06:58 by Fitbit Moderator

Since the iOS update, I haven’t been able to get texts. I have gone through the trouble shooting on the website but it still won’t connect. Any other suggestions?

 

 

Moderator edit: updated subject for clarity

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‎11-10-2019 19:11 - edited ‎11-10-2019 19:12

‎11-10-2019 19:11 - edited ‎11-10-2019 19:12

If your referring to iOS 13 then this issue is most likely on the phone and not the tracker. For help I suggest following the link found in the pink banner above. 

This is the thread where users have been posting their success stories. 

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‎11-11-2019 06:57

In response to Rich_Laue

‎11-11-2019 06:57

@MollyF, it's great to see you in our Fitbit Community. Regarding the text notifications that your Fitbit Versa is experiencing, I appreciate the troubleshooting steps that you tried before contacting our forums.

 

@Rich_Laue mentioned important information about this. Please refer to Matt's post which provides more information about this issue and he also shared some tips that you can try in order to fix this issue in the meantime.

 

I'll be around if any question arises.

JuanJo | Community Moderator

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