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Versa won't receive text notifications

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‎06-04-2020 04:26 - last edited on ‎06-15-2020 06:37 by Fitbit Moderator

‎06-04-2020 04:26 - last edited on ‎06-15-2020 06:37 by Fitbit Moderator

I recently switched from an android to an iphone.  I can get all notifications but text messages.  I have turned notifications off and back on.  I have unlinked and relinked.  Any other suggestions?

 

 

Moderator edit: updated subject for clarity

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‎06-15-2020 06:36

‎06-15-2020 06:36

Hi @DeniseG74, welcome to our Fitbit Community! I'd like to follow up and help you with your Fitbit Versa since it won't receive text notifications. By the way, thank you for troubleshooting this issue before contacting our forums.

 

Please try the troubleshooting steps that are listed in this help article. This article may contain steps that you already tried but you can skip them and proceed with the rest. Finally, monitor your watch for the next 24 hours and see if the issue gets fixed.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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3 REPLIES 3

‎06-15-2020 06:36

‎06-15-2020 06:36

Hi @DeniseG74, welcome to our Fitbit Community! I'd like to follow up and help you with your Fitbit Versa since it won't receive text notifications. By the way, thank you for troubleshooting this issue before contacting our forums.

 

Please try the troubleshooting steps that are listed in this help article. This article may contain steps that you already tried but you can skip them and proceed with the rest. Finally, monitor your watch for the next 24 hours and see if the issue gets fixed.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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‎06-17-2020 03:48

In response to JuanJoFitbit

‎06-17-2020 03:48

I have tried everything mentioned in the response you sent. Nothing has
worked? Any other ideas?

--
Have a great Day!
Denise Garner
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‎08-16-2020 10:45

In response to DeniseG74

‎08-16-2020 10:45

Did you ever get any answers to your problem.  I did not switch phones and mine just stopped notifying me when I got text messages.  I have talked to 3 different people about it and still no help.  The last one finally told me he would have someone contact me, but I haven't heard from anyone.  

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