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Versa won't receive text notifications

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‎06-04-2020 05:35 - last edited on ‎06-16-2020 06:08 by Fitbit Moderator

‎06-04-2020 05:35 - last edited on ‎06-16-2020 06:08 by Fitbit Moderator

Have had my Versa 2 for almost a month & never have been able to get text message notification. ALL other notifications come through. How can this be fixed? I have an IPhone 8plus.

 

 

Moderator edit: updated subject for clarity

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‎06-16-2020 06:07

‎06-16-2020 06:07

Hi @amberoz77, welcome to our Fitbit Community! Regarding the text notifications issue that your Versa 2 has experienced, I'd like you to try the troubleshooting steps that are listed in this help article. After this, monitor your watch and see if it receives text notifications.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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‎06-16-2020 20:31

In response to JuanJoFitbit

‎06-16-2020 20:31

I have already done all those trouble shooting tips at least 12 times. Did them again today to be sure. I have now owed the watch for over a month & still no text message notifications. Every other notification comes through. Second versa 2 I have owned that would not do text notifications. I returned the 1st one because that’s one of the main reasons I went with this watch. Decided to try again assuming it was the device or my user error but I have followed EVERYTHING & still can’t get them. Thanks for the follow up. Do you have any other suggestions? 

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