help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa won't respond to anything

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-12-2021 04:31 - last edited on ‎09-13-2021 04:17 by Fitbit Moderator

‎09-12-2021 04:31 - last edited on ‎09-13-2021 04:17 by Fitbit Moderator

Hello,

 

I’ve searched the forums and seems I’m not alone in some of this. I’ve tried a few things and wondering if there is anything left to try.

I’ve switched on my Fitbit Versa for the first time in a few months. The time was wrong (obviously) because it needed syncing. Wouldn’t sync. Restarted it. Wouldn’t sync. Then noticed the time wasn’t moving. In over an hour, it only moved on about 6 minutes. The display was now juddering and freezing, taking ages to respond to my touch. Uninstalled Versa from my app and then attempted to re-pair it. 

At this point, I deleted the app and then did a full factory reset on it. Reinstalled the app, tried to re-pair the Versa to start the set up again. Nothing. I now have a Versa that won’t even get past the set up screen. It’s still juddering, still freezing and taking ages to respond to touch. 

Any ideas? It’s so frustrating!

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎09-13-2021 04:20

‎09-13-2021 04:20

Hi there, @Woojh. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa before reaching out. I understand how frustrating this can be. 

 

I've seen that our Social Media Team has created a support case on your behalf so you can get you in touch with our Support Team.

 

With that said, please note that our team will be more than glad to further assist you with this issue and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you soon.

 

We look forward to getting you back on track soon.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes

‎09-13-2021 04:34

In response to MarreFitbit

‎09-13-2021 04:34

Thanks. I’ve been through everything via support on Twitter, and now have a support case through email. Unfortunately, they’re advising me to do all the things I’ve already been through with Twitter, like suggesting I try to re-pair it… even though I’ve done all that upwards of 20 times - even though I can’t get past the set up screen and it’s SO delayed that the screen doesn’t even light up for over 30s after pressing a button 😫 so haven’t got very far yet, but hopefully will be resolved soon. 

Thanks for your response 🙂

Best Answer
0 Votes