Versa won't respond

[Ramkbala]

Hi 

I am using fitbit versa. There is no response and power on from last 2 weeks please advise to rectify the issue

Thanks 

K.Bala

Moderator edit: updated subject for clarity

[MarreFitbit · Accepted solution]

Hi there @Ramkbala, welcome to the Community Forums. 

Please try charging your Versa for at least 1 and then perform a restart on it by following these steps. If the restart doesn't work and the display is still not turning on even after the recommended steps. Please take a look at the help article: Why isn't my Fitbit device's battery charging?

We recommend to charge your trackers via the USB port over a wall adapter. However, it is also possible to charge your Fitbit tracker with a UL certified wall adapter. Don't leave your device plugged in on the charger during storage.

Tips to best charge Fitbit trackers are:

• Use only genuine Fitbit charging cables
• Use only UL-certified wall chargers
• Avoid USB battery packs
• Charge at room temperature

For charging purposes, your charging cable can be plugged into any USB power source, including but not limited to:

• A computer
• A Wall A/C to USB adapter, commonly found with smartphones
• A DC to USB adapter (vehicle power port)

Let me know if you need further assistance, I'll be around.