help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa won't respond

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-23-2019 05:40 - last edited on ‎07-24-2019 11:29 by Fitbit Moderator

‎07-23-2019 05:40 - last edited on ‎07-24-2019 11:29 by Fitbit Moderator

My versa lite quit working. It had stopped readingheart rate, i re- set it with ZERO change. I reset it more than once. This morning the screen went crazy and then it completely died... how do I get some help from customer service?

 

 

Moderator edit: updated subject for clarity

Best Answer
Labels:
0 Votes
1 REPLY 1

‎07-24-2019 11:31 - edited ‎03-27-2024 08:05

‎07-24-2019 11:31 - edited ‎03-27-2024 08:05

Welcome to the Community Forums @Indy1628! Thanks for restarting your Versa in order to solve the issue with the screen. Nice way to go!

I was about to create a support case on your behalf, but I've seen you contacted our Support Team after posting here and that they have helped you with this. Please keep an eye on your inbox for updates on your case.

Let me know if there's anything else I may do to assist you in the meantime. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes