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Versa won't respond

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‎10-03-2019 12:28 - last edited on ‎10-04-2019 07:09 by Fitbit Moderator

‎10-03-2019 12:28 - last edited on ‎10-04-2019 07:09 by Fitbit Moderator

Hi. My Versa stopped working overnight. I have tried holding the buttons (left and bottom right) to restart and have tried syncing with the app, changing clock faces and charging. It is less than 3 months old

any suggestions??

 

 

Moderator edit: updated subject for clarity

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‎10-04-2019 07:13 - edited ‎04-01-2024 06:02

‎10-04-2019 07:13 - edited ‎04-01-2024 06:02

Hi @Pip-nz, welcome to the Community Forums. I appreciate you've taken the time to troubleshoot your Versa prior to contacting us.

Since none of the steps you tried have worked, I went ahead and created a case for you with our Support Team. Someone will reach out to you soon to offer their assistance. Please keep a lookout in your inbox to the email address associated with this account.

Let me know if there's anything else I may do to assist you. Have a great day! 🙂 

Maria | Community Moderator, Fitbit


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