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Versa blank screen

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‎10-03-2019 04:31 - last edited on ‎10-04-2019 07:04 by Fitbit Moderator

‎10-03-2019 04:31 - last edited on ‎10-04-2019 07:04 by Fitbit Moderator

Help!   I got my Versa 2 months ago and it was working fine - when I went to bed last night I noticed the screen was blank and not syncing.  I charged it all night and got up this morning and it is blank.

 

- I have tried holding every combination of the Buttons imaginable for more than 10 seconds, sometimes I get a vibration sometimes not. 

 

- the green light flashes on the back

 

-it is recording steps and syncing but doesn’t seem to hold a charge 

 

- screen seems to respond every once in a while when I hold it in with a flash

 

- judging from this forum, this is seems VERY common 

 

Been a FitBit user since the beginning, but wondering if this technology is too much? I could have bought an Apple Watch for a little more money.  

 

Its only been 2 months and I bought it at Costco.

 

wondering what else I can do?

 

disappointed!!!!

 

Katie

 

Moderator edit: updated subject for clarity

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‎10-04-2019 07:07 - edited ‎04-01-2024 06:02

‎10-04-2019 07:07 - edited ‎04-01-2024 06:02

Hello there @KatieT111177. I appreciate your efforts in troubleshooting your Versa's display prior to contacting us. 

Also, thank you for the thorough feedback for the Fitbit devices. Fitbit has been designed to provide motivation and help you to reach your daily goals to success. Please know that we provide feedback to our team based on community posts and we are always working on improving our devices and overall environment based on that feedback.

Since none of the steps you tried have worked, I was about to create a support case on your behalf, but I've seen you contacted our Support Team after posting here and that they have helped you with this. Please keep an eye on your inbox for updates on your case. 

Let me know if there's anything else I may do to assist you. Have a great day! 🙂

Maria | Community Moderator, Fitbit


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