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Versa won't restart

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‎02-14-2020 23:03

‎02-14-2020 23:03

My versa lost battery a few days ago I have had it on charge for several hours / days and tried to reset option (I've tired holding back & bottom button for 10 seconds, 40 seconds and 3 minutes all different advice given from the forums. I also tried holding all 3 buttons down for 3 minutes and nothing...my watch is still blacked out and not responding. The watch appears to charge as it is warm after charging. Please help! 

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‎02-15-2020 03:18

‎02-15-2020 03:18

@Gemma_t88, welcome to our Fitbit Community. I'm sorry to hear that your Fitbit Versa screen won't turn on or start up. By the way, thank you for troubleshooting this issue before contacting our forums.

 

Since you mentioned the issue persists, let me go ahead and forward your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

 

I'll be around if any question arises.

JuanJo | Community Moderator

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