Versa won't start

[vivekprasanna]

I bought the watch last March and it was working fine until last night when it suddenly stopped. I tried leaving it on cradle overnight and it won't start. Can someone help?

[NellyG]

Hi @vivekprasanna  Try restarting it several times. If that doesnt fix it please co,e back here.

Restart your tracker

[vivekprasanna]

Tried it. But it won't start. I felt it heating up a lot last night before it went out.

[NellyG]

Thanks for trying that. I have flagged a moderator to come and help you

[NicElise]

I’m having this same issue with my Versa. Nothing was appearing on the screen and when I attempted restart it, nothing happened and nothing appeared on the screen. I left it plugged into the charging cradle, but still nothing appeared on screen. 

[LizzyFitbit]

Hi @vivekprasanna and @NicElise. It's good that the community is growing! @NellyG, thanks for your help and the heads up!

@vivekprasanna, I'm sorry that your Versa is having this behavior, and thanks for the steps that you've tried to get it working. I've gone ahead and requested a case on your behalf so you can receive further assistance. You should be getting a reply soon.

@NicElise, thanks for letting me know that your Versa has this behavior. You did a good job with the troubleshooting steps! I've checked with our Support Team and apparently they already took your case under their wings. They'll keep working with you via email.

Keep me posted!