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Versa won't stay connected to GPS

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‎01-26-2021 03:29 - last edited on ‎01-26-2021 06:08 by Fitbit Moderator

‎01-26-2021 03:29 - last edited on ‎01-26-2021 06:08 by Fitbit Moderator

My versa get disconnected like 3 min after I connected to my Samsung s9 plus, I try everything and it doesn't let me track properly my running. 

 

 

Moderator Edit: Clarified subject

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‎01-26-2021 06:10 - edited ‎08-31-2023 05:22

‎01-26-2021 06:10 - edited ‎08-31-2023 05:22

Hi there @Esmeraldawc1806! Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. 

Please confirm that you've tried the tips and recommendations provided in this help article Why isn't GPS working on my Fitbit device? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎01-26-2021 06:10 - edited ‎08-31-2023 05:22

‎01-26-2021 06:10 - edited ‎08-31-2023 05:22

Hi there @Esmeraldawc1806! Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. 

Please confirm that you've tried the tips and recommendations provided in this help article Why isn't GPS working on my Fitbit device? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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