help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa won't stop vibrating

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-07-2023 01:23 - last edited on ‎09-08-2023 04:53 by Fitbit Moderator

‎09-07-2023 01:23 - last edited on ‎09-08-2023 04:53 by Fitbit Moderator

I have had this problem for about a day and cannot get my versa to work. I have tried resetting it and taking off the band but the buttons do not work and it continues to switch screens and buzz every couple seconds. Very frustrating because I literally cannot use it.


Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
1 BEST ANSWER

Accepted Solutions

‎09-08-2023 04:55

‎09-08-2023 04:55

Hello there, @claire_lu. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Versa and taking the time to solve it before posting here. I understand why you're feeling frustrated. 

To better assist you, please make sure you've restarted your Fitbit device as suggested here How do I restart my Fitbit device?. If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

Best Answer
0 Votes
1 REPLY 1

‎09-08-2023 04:55

‎09-08-2023 04:55

Hello there, @claire_lu. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Versa and taking the time to solve it before posting here. I understand why you're feeling frustrated. 

To better assist you, please make sure you've restarted your Fitbit device as suggested here How do I restart my Fitbit device?. If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes