help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa won’t sync and I’m over it

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-21-2019 17:20 - last edited on ‎09-24-2019 05:56 by Fitbit Moderator

‎09-21-2019 17:20 - last edited on ‎09-24-2019 05:56 by Fitbit Moderator

I had a major race today and my watch didn’t sync to my phone and it didn’t show my heart rate on the watch. 
And it still won’t sync.  I just ordered my Apple Watch.  Customer Service won’t help and this update started all these problems.  

Great job Fitbit —Blown 

 

 

Moderator edit: format

Best Answer
Labels:
0 Votes
1 REPLY 1

‎09-24-2019 05:54 - edited ‎09-24-2019 05:55

‎09-24-2019 05:54 - edited ‎09-24-2019 05:55

@Lildee4567 I'm sorry for the late response. I'm also sorry about the syncing issue that you experienced with your Fitbit Versa. I totally understand how frustrating this is for you and I appreciate your feedback and comments since this helps us to keep improving.

 

I'll be around if any question arises.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

Best Answer
0 Votes