Versa won't sync and shows the wrong time

[faithy_z]

I have deleted the app multiple times and have tried syncing my Fitbit with the app by it still doesn’t work. It shows the wrong time.

Moderator edit: format

[NellyG]

Hi @faithy_z  First, what phone are you using? Is it on the Supported Devices List?

Try restarting your Versa several times and then sync to your phone again and see if that fixes it.

Restart your tracker

[JuanJoFitbit]

@faithy_z welcome to our Fitbit Community! By the way, I'm sorry for the late response. However, I would like to follow up on the syncing and time issues that your Versa is experiencing.

In addition to the great troubleshooting steps that shared @NellyG, I'd like you try the workarounds that are listed in this help article. This article contains steps that you already tried but you can skip them and proceed with the rest.

Keep me posted on the outcome! 😀

[Pandoura]

My Versa also stopped syncing on the 16th. I contacted support they told me it's not my Versa but that my issue was the app is not compatible with my phone. I've been using the Fitbit app since I had my phone over a year and a half, no issues until the 16th. Support then told me sometimes the app will work for awhile and then randomly stop working because the phone isn't compatible.. Yeah okay sure..

[JuanJoFitbit]

@Pandoura I'm sorry about the experience you've had with the Fitbit app. I totally understand how you feel about this and I appreciate your feedback and comments since this helps us to keep improving.

Since you were told that the app is not compatible with your phone, I'd like you to submit a compatibility request of your phone's brand and model with the Fitbit app in our Feature Suggestions board and people can vote for it. The more votes your request gets, the more chances it will have to be reviewed by our team.

I'll be around if any question arises.

[WHynesNL]

This forum is filling up with dozens if not hundreds to people experiencing the same proboem over the past couple of days with no real answers from Fitbit so my advice to them is "Get to Fixing It Quickly" because it is a much larger problem than you first thought and word is getting out there.  Just do an internet search and you'll see what I mean.

Fitbit are repeatedly telling everyone to try the basic troubleshooting steps but they don't appear to be fixing this particular issue because it's much broader than they first thought.  The "Basics" are good but when you are flodded with common complaints its time to accept responsibility and stop trying to blame other manufacturers devices and look more towards your own, and take care of your own customers as they will always remember how you treated them after an expensive purchase whether you as a company were good or bad but if you decide to handle them badly they won't forget and they will spread the word to ward off any future purchasers to look elsewhere.