Versa won’t sync anymore

[Lisabowles]

My versa stopped syncing to my phone.  I’ve tried to reset it and nothing.  Any fixes on this?  I noticed it wasn’t connected to WiFi anymore but it won’t even locate one?  Not sure if it’s jist my phone?  iPhone 8 iOS 11.4

[Donnab05]

Hi, sorry i don"t have any advice but i just wanted to say that my Versa wont Sync either, i did a factory restore and now i cant even connect my fitbit to my phone i'm not sure whats going on, I'm hoping someone can help us 🙂

[JuanJoFitbit]

@Lisabowles It's great to see you in our Fitbit Community! Thank you for taking the time to restart your Versa before contacting our forums. I'd like you to try restore your tracker by doing the following: On your device, open the Settings app > About > Factory Reset or Clear User Data. After this, sync your Versa and see if the issue gets resolved.

@Donnab05 Thank you for joining us in this thread! I appreciate your time spent in trying a restart and factory reset before getting in touch with the Community. I would like to follow up and would like to know if the issue persists or if your Versa is syncing your data properly.

See you guys later! 

[Donnab05]

Thank you for following up, All working good now thank you 😃

[JuanJoFitbit]

@Donnab05 I'm so glad to hear that your Versa is working properly now. Thank you for posting the update here.

I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often!