Versa won't sync anymore

[angelhirsch1965]

My fitbit will not sync how can i get it to work

Moderator Edit: Clarified subject

[Guy_]

Hi @angelhirsch1965 - this is an issue with the new Fitbit App, first try holding the button for 10 seconds till it vibrates and the logo appears and wait for it to start. Then try sync.

You may also need to restart the phone or even logout and restart the phone and sync.

[MarreFitbit]

Hi there, @angelhirsch1965. Welcome to the Fitbit Community Forums. I'm sorry to hear that your Versa is no longer syncing. I will do my best to help you with this! 

Have you tried following the suggestions provided by @Guy_? 

If the issue still persists, please see Why won't my Fitbit device sync?

Hope that helps. 

[Rockymount72]

If you have a Versa (the first version), I have the same, and I've had the same problem.  Discovered it was the watch face I was using that caused the problem.  I went into setting on the Versa and change the watch face to the default and then restarted the Versa.  That fixed the issue.

[MarreFitbit]

@Rockymount72 Thanks for stopping by in the Fitbit Community Forums and sharing what worked for you. I'm glad to hear you managed to solve the issue by changing the clock face. 

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

Happy stepping!