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Versa won't sync/pair

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‎02-01-2019 02:47 - last edited on ‎02-01-2019 09:46 by Fitbit Moderator

‎02-01-2019 02:47 - last edited on ‎02-01-2019 09:46 by Fitbit Moderator

I've totally had it with the Fitbit Versa. It now refuses to pair with anything, despite repeated resets and reinstalling apps. It's beyond belief that the Versa was released in such a buggy state. That's the last time I buy anything from Fitbit. 

 

Moderator edit: updated subject for clarity

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‎02-01-2019 06:11

‎02-01-2019 06:11

Sorry to hear you are having so many problems, @davide37. If you would like us to try to help, please let us know which phone or other devices you are trying to pair with. 

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‎02-01-2019 09:45

In response to SunsetRunner

‎02-01-2019 09:45

Welcome on board @davide37! I agree with @SunsetRunner, we're willing to help. Smiley Very Happy If you're having syncing difficulties, please see: Why won't my Fitbit device sync?

 

If by any chance you removed your tracker from your Fitbit account, my first thought is that your Versa might be no longer paired to your Fitbit account and that's why it's not syncing or connecting to your phone's Bluetooth. In order to solve this, please go to the Bluetooth settings on your phone and remove the tracker. In the list of Bluetooth devices you'll see the Charge 3 and next to it, this symbol "!". Hit the symbol and it will take you to the next step, once you're there select the option that says "Forget this device".

 

Once you've made sure about that, go back to the Fitbit app, go to the "Account" option in the upper right corner and select "Set up a Device". This should start the setup process for your device. You can also check: Why can't I set up my Fitbit device?

 

Let us know the outcome! 

Maria | Community Moderator, Fitbit


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