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Versa won't sync steps accurately after switching phones

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‎02-01-2022 03:21 - last edited on ‎02-01-2022 05:46 by Fitbit Moderator

‎02-01-2022 03:21 - last edited on ‎02-01-2022 05:46 by Fitbit Moderator

I had an android device and switched to I phone. But every day the app deserts my steps and so I can’t keep track of my steps for weekly challenge. I recently updated my tracker too. How do I fix this

 

Moderator Edit: Clarified subject

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‎02-01-2022 05:47 - edited ‎08-24-2023 04:18

‎02-01-2022 05:47 - edited ‎08-24-2023 04:18

Hi there, @Zinus. Welcome to the Community Forums. 

It seems like your Versa cannot connect properly to your new phone since you haven't yet forgotten the connection between your watch and the old phone's Bluetooth which would explain the connectivity issues you're running into. With that said, try the steps below: 

  • Unpair your Versa from your old phone's Bluetooth and also from the new phone.
  • Force quit the Fitbit app.
  • Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth on your new phone.
  • Plug it into the charging cable and open the Fitbit app.
  • Set up your Versa again.
  • If there is no connection, restart your Versa.
Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎02-01-2022 05:47 - edited ‎08-24-2023 04:18

‎02-01-2022 05:47 - edited ‎08-24-2023 04:18

Hi there, @Zinus. Welcome to the Community Forums. 

It seems like your Versa cannot connect properly to your new phone since you haven't yet forgotten the connection between your watch and the old phone's Bluetooth which would explain the connectivity issues you're running into. With that said, try the steps below: 

  • Unpair your Versa from your old phone's Bluetooth and also from the new phone.
  • Force quit the Fitbit app.
  • Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth on your new phone.
  • Plug it into the charging cable and open the Fitbit app.
  • Set up your Versa again.
  • If there is no connection, restart your Versa.
Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes