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Versa won't sync to my Windows 10 PC

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‎01-08-2021 09:06 - last edited on ‎01-08-2021 12:44 by Fitbit Moderator

‎01-08-2021 09:06 - last edited on ‎01-08-2021 12:44 by Fitbit Moderator

My Versa has always had problems syncing with my Windows 10 PC but the problem seems to be getting worse.  Why can't Fitbit come up with a fix for the problem?  Because it has such a problem my weekly status reports are always way off.  They indicate that on some days I did no steps or very few but I wear my Versa all the time.  My iPad has no problem syncing and is always accurate with my status.

 

 

Moderator Edit: Clarified subject

 

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‎01-08-2021 12:43 - edited ‎12-28-2023 06:10

‎01-08-2021 12:43 - edited ‎12-28-2023 06:10

Hey @WABilly! Thanks for sharing the details about the issue with your Versa, I understand where your concern is coming from. 

Please follow the troubleshooting steps provided here Why won't my Fitbit device sync? You'll find the correct steps in the section Windows 10 computer. 

I've moved your post to Other Versa Smartwatches for organization purposes. 

Let me know how it goes. 

Maria | Community Moderator, Fitbit


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‎01-30-2021 09:38

‎01-30-2021 09:38

My Versa has had problems syncing with my Windows 10 PC since day one.  I end up resetting my Versa a few times and stopping and staring Windows 10 before it finally syncs.  Not sure why Fitbit and Microsoft can't get together and solve this issue?  It seems like if they talked and worked together a fix should be easy to come up with.

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