Fitbit not tracking workouts

[Maddie89]

Hi there!
I have had my Fitbit Versa for a while now and absolutely love it.
Recently, I got an offer to try out the Fitbit premium for free for 7 days and thought I'd give it a go. I've selected my workout plan (Beginner Runnin) and the workouts soon started showing on the app for the day.

However, upon selecting the workout tile (from the app), completing the download, pressing the 'tick' to get started and completing the workout, my app still says 0 workouts completed. This is obviously problematic as I need to do at least 2 workouts to go onto the next week's plan.
How can I get this to start tracking? I've done 2 now and neither has tracked. The first I selected the 'treadmill exercise' on my versa and it didn't track so on the second, I didn't, and it still didn't register that I have done it.

If this continues I will just cancel my subscription to premium because this is ridiculous. Not to mention the fact that it shows up in 'mph' despite my preference being metric (come on Fitbit, I know you're an American company but you are cutting out literally the rest of the world with this).

[SilviaFitbit]

@Maddie89 Welcome to the Community. Sorry for the delayed reply. 

Thanks for the details mentioned and for letting me know that you tried the 7 days free trial. 

The workouts completed from Coach or Premium won't show in the exercise tile. The exercises that will show in the exercise tile, are the ones that are tracked using your Versa. 

I would like you to make sure you've tried to record it using the exercise app or that you've added the activity using SmartTrack. Could you let me know if you're seeing the activity tracked in your online Dashboard? 

Let me know how it goes. I'll be around if you need further assistance. 

[larraine0]

Mine wont log either.

[SilviaFitbit]

@larraine0 Hi there. Please let me know which guided program you started and if you have completed a workout but it isn't counting on it. 

Looking forward to hearing back from you.