help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa won't sync to my iOS device

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎11-18-2020 17:46 - last edited on ‎11-19-2020 05:36 by Fitbit Moderator

‎11-18-2020 17:46 - last edited on ‎11-19-2020 05:36 by Fitbit Moderator

My versa is having issues syncing to my device. I have troubleshooted but I am still having the same issue. It loads half way and never finishes. I’ve tried deleting from my phone and repairing and also restarting my Fitbit. Both my apple phone and Fitbit versa are up to date. Please help because I use my app and Fitbit everyday and would like to start using it again.

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
3 REPLIES 3

‎11-18-2020 19:50

‎11-18-2020 19:50

Which phone do you have and is it on the list of compatible devices? click to see

 

You try anything here on the article for trouble syncing? see if any of this helps - click to read

Stepping in the U.S.A. since September 2013. Android 14

Best Answer
0 Votes

‎11-19-2020 02:35

In response to Odyssey13

‎11-19-2020 02:35

I have an iPhone X and it is up to date with the latest iOS. Shouldn’t be the problem. Now I can’t even get my Fitbit to pair with my phone via Bluetooth. I deleted the device from my phone in the settings like one of the troubleshoot steps said. I also noticed my time is 30 min off on my Fitbit. 

Best Answer
0 Votes

‎11-19-2020 03:11

In response to Alexjablo

‎11-19-2020 03:11

My versa lite was 30 minutes behind then after doing a factory reset on the watch my watch is now 1 hour 45 minutes behind until I sync the watch to the phone, so I wouldn’t recommend a factory reset 🤦‍:male_sign:

i’m posting this here hoping that this gets enough attention so Fitbit can look into what’s going on

Best Answer