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Versa not turning on

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‎10-15-2020 22:59 - last edited on ‎11-17-2020 17:55 by Fitbit Moderator

‎10-15-2020 22:59 - last edited on ‎11-17-2020 17:55 by Fitbit Moderator

One day my Versa suddenly shut down, i thought it was just the battery drained so i charged it and left it for about few hours then when I tried to turn it on, it didn’t show the logo or boot up. I already tried that three button reset until my fingers were numb but still it didn’t boot up. Please help. 

 

Moderator Edit: Clarified subject

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‎11-17-2020 17:55

‎11-17-2020 17:55

Hi @Chrischanpol, welcome to the Community Forums.

 

Thanks for bringing this to our attention and for trying some troubleshooting steps. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. 

 

Looking forward to your reply.

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‎11-17-2020 19:27

In response to RicardoFitbit

‎11-17-2020 19:27

I’m having the same issue but mine is fully charged. I took it off the charger this morning and it worked for about 4 hours and now it’s off and won’t turn back on. 

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‎11-19-2020 02:47

In response to RicardoFitbit

‎11-19-2020 02:47

my device is completely unresponsive
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