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Versa won't sync to my phone

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‎12-26-2020 05:51 - last edited on ‎12-28-2020 05:53 by Fitbit Moderator

‎12-26-2020 05:51 - last edited on ‎12-28-2020 05:53 by Fitbit Moderator

I got a new versa for Christmas and have been struggling to set it up since Christmas morning. I tried all the troubleshooting, the restarting, the Bluetooth turn off, and anything else you can try. It seems to be adding to my account and syncing but then it just disappears and is nowhere to be found. Is it just a bad watch and I need to send it in for a new one? I appreciate any and all answers. 

 

Moderator Edit: Clarified subject

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‎12-28-2020 05:55 - edited ‎10-13-2023 03:42

‎12-28-2020 05:55 - edited ‎10-13-2023 03:42

Hello there @T_Murray4, welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa before reaching out. 

I've seen you got in touch with our Support Team regarding this matter and they offered you assistance. If you continue having issues, please feel free to reach out to them again so they can continue helping you.

Maria | Community Moderator, Fitbit


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