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Versa won't sync with iPhone

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‎08-04-2019 21:14 - last edited on ‎08-05-2019 04:48 by Fitbit Moderator

‎08-04-2019 21:14 - last edited on ‎08-05-2019 04:48 by Fitbit Moderator

I am trying to set up my watch and it wont sync with my iphone8.  Versa is charged and bluetooth has been turned off/on as trouble shoot has suggested.  it also says to restart watch by pressing buttons on left and right side, however my versa only has one button on left side.   any other suggestions?

 

 

Moderator edit: format

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‎08-05-2019 04:47

‎08-05-2019 04:47

@GordonZ Welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it can't be set up and won't sync with your iPhone 8. By the way, thank you for troubleshooting this issue before contacting our forums.

 

Please make sure that your phone has the most recent Fitbit app version installed. If the app is up to date, log out of the app, restart your phone, open the app again and log in. After this, make sure that you are following the setup instructions as described in this help article.

 

In the meantime, let me know if you get any error message during the setup process.

 

Keep me posted! Smiley Happy

JuanJo | Community Moderator

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