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RESET TO FACTORY SETTINGS

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‎07-28-2019 07:29 - last edited on ‎07-28-2019 17:47 by Fitbit Moderator

‎07-28-2019 07:29 - last edited on ‎07-28-2019 17:47 by Fitbit Moderator

Reset my Fitbit. And now it won't do anything but. Tell me to to download the app which I did and now it won'r sync

Download message in all languages to download the app 

 

Moderator edit:  format

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‎07-28-2019 17:54 - last edited on ‎09-03-2024 12:21 by Fitbit Moderator

‎07-28-2019 17:54 - last edited on ‎09-03-2024 12:21 by Fitbit Moderator

Hey @BAMBAM210 , a warm welcome to the Community! Thank you for your information. The message you receive on the watch "fitbit.com/setup" in different languages means that your device should be setup again to your account, this is normal after you perform a factory reset on the watch. 

Please have a look at these articles, where you can find some tips to setup your watch again.  

How do I set up my Fitbit device?

Why can't I set up my Fitbit device?

As another topic, please remember that writing on capital letters, is against the Community Rules, as it can be taken as shouting to someone. 

Please be careful when redacting your post.

Let me  know if you have further questions. 

JuanFitbit | Community Moderator, Fitbit. Hat dir mein Beitrag geholfen dann markier ihn als Lösung und gib mir Kudos !! Habt ihr Tipps um fitter zu werden? Lifestyle Discussion forum.

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‎07-29-2019 07:27 - edited ‎07-29-2019 07:38

In response to JuanFitbit

‎07-29-2019 07:27 - edited ‎07-29-2019 07:38

@JuanFitbit I have the same problem as the previous person.  Except I am not able to find my Fitbit Versa via bluetooth on neither my phone (Samsung S7) nor my Windows 10 computer.  Odd thing is my phone and computer can both see each other via bluetooth.  Any ideas? 

 

Oh, and I have even tried connecting my cradle/charger to the computer too, with no luck.  I have the latest updates on my computer and phone too.  The screen change and issues on my Fitbit began when I was told I needed to "Update Firmware".  Now its not working.

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‎08-05-2019 03:47

In response to MikeMedic

‎08-05-2019 03:47

The problem still exist.. im very dissatisfied. I just want my fitbit to work again..

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