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Versa won't sync with phone's Fitbit app

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‎02-17-2020 11:15 - last edited on ‎02-18-2020 04:45 by Fitbit Moderator

‎02-17-2020 11:15 - last edited on ‎02-18-2020 04:45 by Fitbit Moderator

App will not sync properly with Versa. Either does not sync completely - such as not all categories update or it gives error message that device not found. This has been a problem for 2 weeks. I have restarted my Versa, reinstalled app, keep fully charged - still a problem.

 

 

Moderator edit: updated subject for clarity

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‎02-18-2020 04:44

‎02-18-2020 04:44

@MWClark444, it's great to see you in our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it won't sync with your phone's Fitbit app. By the way, thank you for troubleshooting this issue before contacting our forums.

 

I'd like to know what is the brand and model of your phone.

 

In the meantime, please try the troubleshooting steps that are listed in this help article. This article contains steps that you already tried but you can skip them and proceed with the rest.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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