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Versa won't sync with phone

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‎08-23-2019 17:13 - last edited on ‎08-24-2019 10:17 by Fitbit Moderator

‎08-23-2019 17:13 - last edited on ‎08-24-2019 10:17 by Fitbit Moderator

I started today stating the phone will not sync device not found.

 

 

Moderator edit: updated subject for clarity

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‎08-23-2019 19:14

‎08-23-2019 19:14

Hi @Frances42  What phone are you using? Is it on the Supported Devices List?

Try all tbe suggestions in THIS Help Article on syncing problems.

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Helen | Western Australia

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‎08-24-2019 10:16

In response to NellyG

‎08-24-2019 10:16

@Frances42 Welcome to our Fitbit Community! Regarding the syncing issues that you are experiencing with your Fitbit Versa, I'd like to know if the issue persists or if it got resolved after trying the great troubleshooting steps that shared my friend @NellyG.

 

If you found her post helpful, please accept it as a solution so other users that experience the same issue can find it easier.

 

Looking forward to your response! Smiley Happy

JuanJo | Community Moderator

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