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Versa won't sync

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‎08-20-2018 06:06 - last edited on ‎08-22-2018 08:58 by Moderator Alum

‎08-20-2018 06:06 - last edited on ‎08-22-2018 08:58 by Moderator Alum

Hi,

 

I got my Fitbit Versa back in May and has loved it up until now. I can not get it to sync with my phone anymore. The time on it's like 20 mins behind and my step count is wrong. I have reset my phone and my Fitbit and and nothing has changed. I'm very disappointed with this cause I love my watch. I've also deleted the app on my phone and re downloaded it. Please help

 

 

Moderator edit: subject for clarity

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‎08-22-2018 08:59 - last edited on ‎10-21-2025 03:29 by Fitbit Moderator

‎08-22-2018 08:59 - last edited on ‎10-21-2025 03:29 by Fitbit Moderator

Hey @Courtlew, great to have you here.

Thanks for troubleshooting this issue by yourself. If your Versa isn't syncing, I recommend taking a look at the Why won't my Fitbit device sync? help article and follow the instructions provide there.

I hope this helps, let me know the outcome. Smiley Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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