Versa won't sync

[SunsetRunner]

I just bought a Fitbit Versa. It was delivered this morning. I could set it up easily and connect it to my phone. Now, a few hours later, when I try to sync, it won't anymore. It keeps saying: 'Last sync is 2 hours ago.' I already tried to reset, turn off my phone, turn off my Fitbit, but it won't work. What else can I do?

Moderator edit: subject for clarity

[SunsetRunner]

If your phone on the list of compatible devices?

[AlejandraFitbit]

A warm welcome to the Community @SunsetRunner and @SunsetRunner thanks for stopping by.

I appreciate all the efforts in trying to fix this issue. If you are having problems syncing your Versa, I recommend taking a look at the help article Why won't my Fitbit device sync? and follow the instructions provide there.

Let me know how it goes. 

[JTHillhiker]

I've had lots of problems synching with my Windows computer.  I tried the suggestions on-line.  We don't have a great Internet connection, but I can stream a movie, so I don't know why my watch won't synch.  It's always frustrating to see you have thousands of steps lower than a previous week when you actually did more exercising.  

One other question -- when biking, I've put my watch in my sock.  Any other suggestions for getting the Fitbit to register a bicycling workout?

[ashleeldridge]

I had the same problem with my Versa when I first got it. I was so mad. But after reading several reviews and watching youtube videos I figured it out. 

1. I had to delete my old fitbit that broke off of the app. For some reason it was still trying to connect. 

2. I also went into my Bluetooth and deleted the old fitbit from there as well as any Bluetooth devices I do not use or need. 

3. I deleted the fitbit app all together and re-downloaded. The fitbit app has to change a little because your Versa uses different features. My Versa connected IMMEDIATELY after doing this and I have not had a single issue since.

Hope that works!