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Versa won't sync

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‎04-19-2019 14:01 - last edited on ‎04-21-2019 10:00 by Moderator Alum

‎04-19-2019 14:01 - last edited on ‎04-21-2019 10:00 by Moderator Alum

My Versa will not sync it stays at like 5% synced and says last synced Wednesday and today is Friday and I have auto sync on what is going on?

 

 

Moderator edit: subject for clarity

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‎04-19-2019 21:58

‎04-19-2019 21:58

Hi @Johnismyname What phone are you using? Is it on the Supported Devices List?

Try the suggestions in THIS Help Article on syncing problems.

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎04-21-2019 10:00 - last edited on ‎05-13-2025 08:41 by Fitbit Moderator

‎04-21-2019 10:00 - last edited on ‎05-13-2025 08:41 by Fitbit Moderator

A warm welcome to the Community @Johnismyname and @NellyG thanks for the input.

I was able to see here that our friend @NellyG provided some instructions in order to fix this syncing issue. Was this the answer you were looking for? If it was, I recommend marking the answer given as a solution. By doing this, other users with the same inquiry will be able to find a faster response.

Now, if your inquiry/issue wasn’t resolved, let me know and I will be glad to help you out. 😊

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎05-11-2019 17:42

In response to NellyG

‎05-11-2019 17:42

I fixed it thank you for helping
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‎05-12-2019 05:12 - last edited on ‎05-13-2025 08:41 by Fitbit Moderator

In response to Johnismyname

‎05-12-2019 05:12 - last edited on ‎05-13-2025 08:41 by Fitbit Moderator

Those are great news @Johnismyname.

I am glad to hear that your watch is working again. If there is anything else we can help you with, do not hesitate to post it.

Happy stepping! Smiley Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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