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Versa won't sync

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‎04-22-2019 06:48

‎04-22-2019 06:48

My Versa has been having syncing issues. This time nothing seems to be working that is suggested to fix the problem. It won't sync. Says there is a Bluetooth issue. Bluetooth is working fine.

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‎04-22-2019 06:52

‎04-22-2019 06:52

Hi @Mammabearluv, I have a quick question for you: are there any other Bluetooth enabled devices around (including other Fitbits)?  This sometimes disrupts the syncing process with the Fitbit in question (no matter what model) and the syncing device.  If there are other Bluetooths around, you will need to either turn them off or move them.

Kristen | USA Cruising through the Lifestyle Forums

one cruise ship at a time!
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‎04-23-2019 07:26

In response to DramaQueenDiva

‎04-23-2019 07:26

@Mammabearluv Welcome to our Fitbit Community! I'm happy to assist you with the syncing issues that you are experiencing with your Fitbit Versa. By the way, thank you for troubleshooting this issue before contacting our forums.

 

I'd like to follow up and would like to know if the issue persists or if your Versa is syncing properly now after following the workaround that shared my friend @DramaQueenDiva.

 

In addition, If you haven't done so, please try the troubleshooting steps that are listed in this help article and let me know if the issue gets fixed.

 

Looking forward to your response! Grinning Face

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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