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Versa won't sync

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‎07-06-2019 06:59 - last edited on ‎07-07-2019 12:16 by

‎07-06-2019 06:59 - last edited on ‎07-07-2019 12:16 by

My versa was not syncing, keeping time or staying connected to bluetooth. 

I've tried all the steps of restarting Fitbit and phone. Tried to connect with another device.  Uninstalled app, cleared cache and data. I've been reading all the forums for a week now. Nothing is working. 

I did a factory reset, just to start over. Its not connecting to my bluetooth in the set up stage. Just says try again.  I've done this from my phone and tablets.  

Please help, really won't my Fitbit back.  I've had it since December and have only experienced this problem in the last 2 weeks..

Thanks!

 

 

Moderator edit: subject for clarity

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‎07-07-2019 12:20

‎07-07-2019 12:20

Welcome to the Fitbit Community @Diesel0216. 

 

I appreciate your participation in the Forums and sharing the syncing issue you're having with your Fitbit Versa. Thanks so much for taking the time to troubleshoot this. I understand that you would like to keep using your watch and working on your goals. Upon checking with our support team, I was told that you have already contacted them and that they were able to help you. I really appreciate your time and efforts. 

 

I'll be around if you need further assistance.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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