help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa won't sync

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-14-2020 06:03 - last edited on ‎07-22-2020 05:02 by Fitbit Moderator

‎07-14-2020 06:03 - last edited on ‎07-22-2020 05:02 by Fitbit Moderator

Hi 

My Fitbit Versa 2 is not syncing or it will sync for half the time and then fail.

Also my Fitbit app has a different battery percentage than my Fitbit Versa 2.

How do I fix this please help.

-HayRosCol

 

 

Moderator edit: updated subject for clarity

Best Answer
Labels:
0 Votes
1 REPLY 1

‎07-22-2020 05:01

‎07-22-2020 05:01

Hi @HayRosCol, welcome to our Fitbit Community! I'd like to follow up and help you with your Versa 2 since it's not syncing properly and it doesn't show the correct battery level.

 

Please try the troubleshooting steps that are listed in this help article. After this check out if your Versa 2 syncs properly and it shows the correct battery level on the app since the app updates the Fitbit's battery level when it syncs

 

Keep me posted on the outcome.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

Best Answer
0 Votes