help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa won't sync

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-29-2021 06:27 - last edited on ‎03-30-2021 11:31 by Fitbit Moderator

‎03-29-2021 06:27 - last edited on ‎03-30-2021 11:31 by Fitbit Moderator

My Versa 2 has not been able to pair/ sync since 3/25. I FINALLY got it to pair but the time is off  by about 45 minutes and I've lost all activity since 3/25. My 1st Versa had to be replaced within 2 months by Fitbit, this is not acceptable performance.

1st BLAZE watch  from 2013- STILL GOING STRONG WITH NO GLITCHES...do we see a problem here???

 

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
1 BEST ANSWER

Accepted Solutions

‎03-30-2021 11:34 - edited ‎10-02-2023 05:43

‎03-30-2021 11:34 - edited ‎10-02-2023 05:43

Hey there, @SOULSHINE66. Thanks for sharing the details about the issue with your Versa. We acknowledge the limitation we have on our part particularly on what you have experienced. We‘re taking into consideration your comments and sentiments with regards to our products and services.

By any chance, do you use MobileTrack? If so, please note for Android users they can't use MobileTrack in addition to a Fitbit device. For more information about MobileTrack, see How do I use Fitbit MobileTrack?

If you have MobileTrack now linked to your Fitbit account you'll need to remove it in order to set up the Versa 3 so it can start syncing again. For instructions, see How do I set up my Fitbit device? 

If the syncing difficulties persist after following the above steps, see Why won't my Fitbit device sync? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

Best Answer
0 Votes
1 REPLY 1

‎03-30-2021 11:34 - edited ‎10-02-2023 05:43

‎03-30-2021 11:34 - edited ‎10-02-2023 05:43

Hey there, @SOULSHINE66. Thanks for sharing the details about the issue with your Versa. We acknowledge the limitation we have on our part particularly on what you have experienced. We‘re taking into consideration your comments and sentiments with regards to our products and services.

By any chance, do you use MobileTrack? If so, please note for Android users they can't use MobileTrack in addition to a Fitbit device. For more information about MobileTrack, see How do I use Fitbit MobileTrack?

If you have MobileTrack now linked to your Fitbit account you'll need to remove it in order to set up the Versa 3 so it can start syncing again. For instructions, see How do I set up my Fitbit device? 

If the syncing difficulties persist after following the above steps, see Why won't my Fitbit device sync? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes