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Versa won't sync

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‎05-12-2021 23:35 - last edited on ‎05-13-2021 07:04 by Fitbit Moderator

‎05-12-2021 23:35 - last edited on ‎05-13-2021 07:04 by Fitbit Moderator

Hi,

my versa 2 has stopped syncing. It didn’t sync yesterday and I did all the resets and got it working again, however, it’s done exactly the same thing again this morning! So looks like a problem rather than a one off!

 

Any ideas?

 

 

Moderator Edit: Clarified subject

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‎05-13-2021 07:06 - edited ‎02-21-2024 04:42

‎05-13-2021 07:06 - edited ‎02-21-2024 04:42

Hi there, @GJDevon. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa before reaching out. I understand where you're coming from. 

If you haven't done so yet, please try removing the Bluetooth connection between your iOS device and your Fitbit device:

*On your phone, tap Settings > Bluetooth > the information icon next to the name of your Fitbit device > Forget This Device.
*Open the Fitbit app and set up the connection again. You should receive a message asking you to allow your Fitbit device to pair with your phone. Tap Pair to approve the request.

Sync your watch automatically when you open the Fitbit app or manually by tapping your profile picture > your device tile > Sync Now.

If you continue having syncing difficulties after following the above, see Why won't my Fitbit device sync?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎05-13-2021 07:06 - edited ‎02-21-2024 04:42

‎05-13-2021 07:06 - edited ‎02-21-2024 04:42

Hi there, @GJDevon. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa before reaching out. I understand where you're coming from. 

If you haven't done so yet, please try removing the Bluetooth connection between your iOS device and your Fitbit device:

*On your phone, tap Settings > Bluetooth > the information icon next to the name of your Fitbit device > Forget This Device.
*Open the Fitbit app and set up the connection again. You should receive a message asking you to allow your Fitbit device to pair with your phone. Tap Pair to approve the request.

Sync your watch automatically when you open the Fitbit app or manually by tapping your profile picture > your device tile > Sync Now.

If you continue having syncing difficulties after following the above, see Why won't my Fitbit device sync?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer