Versa won't take a charge

[mom2keh]

My Versa is a little over a year old. It was working fine, but now it won't charge up. It's completely dead. Before I buy a new one, is there anything I can do to bring it back to life? It's definitely not the charger; I tried charging it on a new charger, too.

Moderator: updated subject for clarity

[JuanJoFitbit]

@mom2keh it's great to see you in our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it won't take a charge even though you have tried a new charging cable.

I'd like you to try the troubleshooting steps that are listed in this help article. After this, charge your Versa for 2-3 hours and see if the issue gets fixed.

Keep me posted on the outcome! 😀

[mom2keh]

Thanks--I'll give them a try. Fingers crossed!

[JuanJoFitbit]

@mom2keh you are welcome! Don't hesitate to let me know how it goes and I'll be happy to assist you accordingly.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often! 😀

[mom2keh]

No luck. 'll contact customer support.

[JuanJoFitbit]

@mom2keh I'm sorry for the late response. However, I was able to get in touch with our Support team and was told that you contacted them via phone. I'm so glad to hear that a solution was provided and you will be back on track soon.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often! 😀

[mom2keh]

Yes, they tried to help me reset it, too, but it would not start up. They are sending me a new one. Thanks again for all your help!

[JuanJoFitbit]

@mom2keh, I'm so glad to hear about the great news and I'm glad to hear I could help.

Don't hesitate to get back if any question arises.