Versa won't take a charge

[Iliany]

My fFitbit versa got water,it won't charge.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@Iliany, welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it won't take a charge.

I would like to know if your Versa vibrates when you put it on the charger.

In the meantime, please try the troubleshooting steps that are listed in this help article. After this, charge your watch for 2-3 hours and see if it comes back to life.

Keep me posted on the outcome.

[Iliany]

Does not vibrate,on my app it says it has 36% of battery. But when I put it to charge it says 0% only few sec and then it goes out.



Sent from my T-Mobile 4G LTE Device

[JuanJoFitbit]

@Iliany, I'm sorry for the late response. However, thank you for providing more details about the charging issues.

Due to this, let me go ahead and forward your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

I'll be around if any question arises.